Business Process Outsourcing in Indian Banks.

Robert Obuba

Abstract


The service providers who specialize in these services have developed efficiencies and learned how to offer high quality and competitive
pricing. Traditionally, Banks have outsourced for tactical
reasons-reduce costs, free up cash, obtain resources not available internally, and improve their performance. Outsourcing some functions
can shift costs from fixed to variable, thus enhancing a company's ability to manage costs more effectively. If a Bank is moving into a new
arena, outsourcing enables it to add new functions with minimal impact on internal resources. It is difficult to quarrel with cost savings, and the Banks that approach outsourcing with careful planning save money.
Outsourcing is one such abstracted term that has, over time, amassed considerable positive momentum as well as negative baggage.Outsourcing has been around since the time of the hunters and gatherers. Those who were strong hunters hunted and those who were
strong gatherers gathered. Simply put, the primitive society perhaps subconsciously recognized the importance of specialization and outsourced certain functions to those who excelled at them or, in economic terms,performed them more efficiently.

Keywords


BPO, Capital, Cost structure

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